OPERATIONS MANUAL

HOW TO

BUY.

Six steps from browse to door. Ships inside 24 hours from whichever of the 12 districts has your SKU.

  1. 01

    Create your account

    Tap the user icon top-right and register with an email. Google sign-in works too if you want to skip the keystrokes.
  2. 02

    Scan the catalog

    Hit the shop and browse by category — GPUs, CPUs, monitors, mechs, mice, RAM. Filter by brand and price until the shortlist is tight.
  3. 03

    Need a rig spec? Ask the crew

    Budget locked but spec open? Ping us on WhatsApp or Instagram with your target — "$1500 all-in, 1440p, ultra"— and we'll drop a build list back within a business day.
  4. 04

    Load the cart

    Click Add to carton any unit. Cart lives in the top-right corner. Adjust quantities or remove units from there — nothing's final until checkout.
  5. 05

    Run the checkout

    Hit Checkout. Three panels:
    • Customer info: name, email.
    • Shipping address: full address + postal code. Shipping is auto-calculated.
    • Payment: card details processed securely, or redirect to alt-pay.
  6. 06

    Settle up

    Cards, debit, Apple Pay, Google Pay at the standard checkout. For crypto (BTC, ETH, USDT), PayPal, or direct wire — ping us and we'll coordinate. Installment plans depend on your bank.

Shipping

Free over $200. Otherwise calculated at checkout from postal code. Once dispatched, a tracking email lands in your inbox.

ZoneETA
Same city1-2 business days
Regional2-4 business days
Cross-country3-5 business days
Remote districts5-7 business days

Warranty

Every unit carries full manufacturer warranty. DOA or failure in warranty window? Contact the crew — we run the RMA end to end.

Still Stuck?

Check the FAQ for quick answers, email soporte@highelo.store, or ping us on WhatsApp or Instagram. We answer inside 24 business hours.