FAQ.
NO FLUFF.
Short answers to the questions we get most. Still stuck? Email soporte@highelo.store, or ping the crew on WhatsApp or Instagram.
How do I place an order?
Browse the catalog, add units to cart, hit Checkout. Drop in your shipping details, pay, and the crew dispatches inside 24 hours from whichever district has your SKU.
What payment methods are accepted?
All major credit and debit cards via our secure card processor. Installment plans depend on your bank. Apple Pay and Google Pay work at checkout where supported.
Can I pay with crypto or alt methods?
Yes — BTC, ETH, USDT, and direct bank transfer are all on the table. Ping us on WhatsApp or Instagram and we'll coordinate the wire.
How does shipping work?
Free over $200. Otherwise, cost is auto-calculated at checkout based on your postal code. Ships in 24 hours from the 12 districts. Same-city drops: 1-2 business days. Regional: 2-4. Cross-country: 3-7. Tracking email lands the moment your unit leaves the warehouse.
What's the warranty situation?
Every unit ships with full manufacturer warranty. Something dies? Contact the crew, we handle the RMA end to end. No runaround.
What if my order arrives damaged or incomplete?
Hit us within 48 hours of delivery — email soporte@highelo.store, WhatsApp, or Instagram. Include your order number and photos of the damage. We respond inside 24 business hours and get it sorted.
Do you do pre-builds or parts-pickers?
Yes. The HEG rigs page covers full builds at set price points. Want a custom spec? Ping us and we'll quote it — same pricing philosophy applies.
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